Comments on: Installing Cisco ClickToCall plug-in for Sametime Client http://www.lotushints.com/2009/08/installing-cisco-clicktocall-plug-in-for-sametime-client/ Lotus Notes tips & tricks you always hoped you will not need Wed, 14 Dec 2011 20:40:09 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Vladimir Kocjancic http://www.lotushints.com/2009/08/installing-cisco-clicktocall-plug-in-for-sametime-client/comment-page-1/#comment-1054 Vladimir Kocjancic Thu, 26 May 2011 21:32:46 +0000 http://www.lotushints.com/?p=390#comment-1054 Never had roaming users, but my guess would be that plugins are installed per Notes client and not per profile. Hence, reinstall when roaming on another PC is understandable. Never had roaming users, but my guess would be that plugins are installed per Notes client and not per profile. Hence, reinstall when roaming on another PC is understandable.

]]> By: J.Franchetti http://www.lotushints.com/2009/08/installing-cisco-clicktocall-plug-in-for-sametime-client/comment-page-1/#comment-1053 J.Franchetti Thu, 26 May 2011 02:55:37 +0000 http://www.lotushints.com/?p=390#comment-1053 We are deploying Cisco\Sametime presence to our users (we use the external Sametime Client, v8.5). It works great, though whenever users roam to a different PC, it re-prompts them to install the plug-in. Thats resulting in a lot of complaints. Any experience with this? We are deploying Cisco\Sametime presence to our users (we use the external Sametime Client, v8.5). It works great, though whenever users roam to a different PC, it re-prompts them to install the plug-in. Thats resulting in a lot of complaints. Any experience with this?

]]> By: Vladimir Kocjancic http://www.lotushints.com/2009/08/installing-cisco-clicktocall-plug-in-for-sametime-client/comment-page-1/#comment-1005 Vladimir Kocjancic Sat, 18 Dec 2010 17:29:26 +0000 http://www.lotushints.com/?p=390#comment-1005 As far as I can remember it was pretty straightforward. As long as you pass your CUCM credentials and have proper CUCM server stated, it never caused any issues. As far as I can remember it was pretty straightforward. As long as you pass your CUCM credentials and have proper CUCM server stated, it never caused any issues.

]]> By: Nawaz http://www.lotushints.com/2009/08/installing-cisco-clicktocall-plug-in-for-sametime-client/comment-page-1/#comment-1004 Nawaz Sat, 18 Dec 2010 14:46:12 +0000 http://www.lotushints.com/?p=390#comment-1004 Hello Vladmir Yes i can connect via internet browser with no problem. I can even log in user mode using my username and password. DO you need something special to be configured on CUCM? Hello Vladmir
Yes i can connect via internet browser with no problem. I can even log in user mode using my username and password.
DO you need something special to be configured on CUCM?

]]> By: Vladimir Kocjancic http://www.lotushints.com/2009/08/installing-cisco-clicktocall-plug-in-for-sametime-client/comment-page-1/#comment-1003 Vladimir Kocjancic Sat, 18 Dec 2010 11:23:03 +0000 http://www.lotushints.com/?p=390#comment-1003 I am assuming you are using CUCM credentials to log in. Can you check if you can connect to your CUCM via internet browser? This could be a firewall issue, thus checking if ports Sametime uses to connect to CUCM are open would not hurt. I am assuming you are using CUCM credentials to log in.

Can you check if you can connect to your CUCM via internet browser? This could be a firewall issue, thus checking if ports Sametime uses to connect to CUCM are open would not hurt.

]]> By: Nawaz http://www.lotushints.com/2009/08/installing-cisco-clicktocall-plug-in-for-sametime-client/comment-page-1/#comment-1002 Nawaz Sat, 18 Dec 2010 11:06:45 +0000 http://www.lotushints.com/?p=390#comment-1002 What i meant by it says error conecting to server, is in the troubleshooting windows in sametime, i.e. Lotus notes-> Preferences->Cisco->Phone->Troubleshooting. Please help! Thanks Nawaz What i meant by it says error conecting to server, is in the troubleshooting windows in sametime, i.e. Lotus notes-> Preferences->Cisco->Phone->Troubleshooting.
Please help!
Thanks
Nawaz

]]> By: Nawaz http://www.lotushints.com/2009/08/installing-cisco-clicktocall-plug-in-for-sametime-client/comment-page-1/#comment-1001 Nawaz Sat, 18 Dec 2010 11:03:56 +0000 http://www.lotushints.com/?p=390#comment-1001 Hi, Yes it is assigned: I have followed the procedure below from cisco site: http://www.cisco.com/en/US/docs/voice_ip_comm/cucibmlotus/cpcap/8x/english/user/guide/cpcapqsg.html Now i can see the option for deskphone in IBM lotus sametime, but when i entered my credentials, location of CUCM etc... it doesnt connect to the server, it says error connecting to the server. In CUCM i have my username assigned to my deskphone. Why is it unable to connect to CUCM? My version of CUCM is 6.0.1 Any help would be greatly appreciated Thanks Hi,
Yes it is assigned:
I have followed the procedure below from cisco site:
http://www.cisco.com/en/US/docs/voice_ip_comm/cucibmlotus/cpcap/8x/english/user/guide/cpcapqsg.html
Now i can see the option for deskphone in IBM lotus sametime, but when i entered my credentials, location of CUCM etc… it doesnt connect to the server, it says error connecting to the server.
In CUCM i have my username assigned to my deskphone.
Why is it unable to connect to CUCM? My version of CUCM is 6.0.1
Any help would be greatly appreciated
Thanks

]]> By: Vladimir Kocjancic http://www.lotushints.com/2009/08/installing-cisco-clicktocall-plug-in-for-sametime-client/comment-page-1/#comment-1000 Vladimir Kocjancic Fri, 17 Dec 2010 07:16:46 +0000 http://www.lotushints.com/?p=390#comment-1000 Are you sure your desktop phone is assigned to your username in CUCM? Are you sure your desktop phone is assigned to your username in CUCM?

]]> By: Nawaz http://www.lotushints.com/2009/08/installing-cisco-clicktocall-plug-in-for-sametime-client/comment-page-1/#comment-999 Nawaz Fri, 17 Dec 2010 06:12:41 +0000 http://www.lotushints.com/?p=390#comment-999 Dear VLadimir, I have followed your tutorial but i can only call using sametime from cisco ip communicator and cannot call from my deskphone. Although i ticked enable control desk phone. In lotus notes--> Preferences-->Cisco---> I can only see cisco ip communicator and no desk phone! Could you please help, is there something to done on Call Manager? Please help Dear VLadimir,
I have followed your tutorial but i can only call using sametime from cisco ip communicator and cannot call from my deskphone.
Although i ticked enable control desk phone.
In lotus notes–> Preferences–>Cisco—> I can only see cisco ip communicator and no desk phone!
Could you please help, is there something to done on Call Manager?
Please help

]]> By: Vladimir Kocjancic http://www.lotushints.com/2009/08/installing-cisco-clicktocall-plug-in-for-sametime-client/comment-page-1/#comment-996 Vladimir Kocjancic Wed, 24 Nov 2010 09:31:40 +0000 http://www.lotushints.com/?p=390#comment-996 I have checked with an expert. Latest JTAPI can be accessed at your CUCM server. Login to it via web, then go to Application->Plugins and click Find. Search for suitable JTAPI and download it. However, one remark I was given. Apparently JTAPI is mostly used on servers and not on clients. I have checked with an expert. Latest JTAPI can be accessed at your CUCM server. Login to it via web, then go to Application->Plugins and click Find. Search for suitable JTAPI and download it. However, one remark I was given. Apparently JTAPI is mostly used on servers and not on clients.

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